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Help with signing in

Help with signing in, getting back into your account, and what to do when something is not working. For help with other pages, open Help from inside your workspace.

  • Signing in

    Set your password, sign in to your clinic workspace, and add a second sign-in step with your phone.

  • Recovering access

    Get back in when an invitation has expired, you forgot your password, or you lost your phone.

  • When part of Primepoint is unavailable

    What to check, and what to do, when a page will not load or something is not working.

Primepoint help